Achieve consistency on every emergency call.

Reimagine the potential of your 911 center.

Gain meaningful and actionable insight that drives improvement.

GREATER CALL CONSISTENCY

Call Handling

Standardizing the questioning and information gathering on every call, bringing unimagined insight and consistency to emergency call taking.

BENCHMARKS & ASSESSMENTS

Quality Analytics

Real-time monitoring, messaging and dashboards provide instant access to performance metrics and operating standards.

FOCUS ON WHAT MATTERS

Self-Paced Training

Certify your team in all facets of emergency call handling and improve your standard of care with the industry’s best continuing education.

Achieve consistency on every emergency call.

Following a proven and patented investigative questioning approach, Total Response helps you to enhance victim and responder safety, better preserve evidence and mitigate risk.

Turning information into action.

People

The backbone of 911. We empower call takers to better help callers and responders.

Process

Our patented approach to emergency call handling ensures every call gets your all.

Technology

Best of breed software plus interfaces to 30+ CADs equals a smarter response.

Take a fresh look at your
emergency call handling.

UNIFIED CALL TAKING PROTOCOLS

Guided flexibility to ask the right questions.

80+ protocols for police, fire and emergency medical dispatch in a single, unified call handling system.

REAL-TIME MONITORING TOOLS

Instant access to performance metrics.

Hone your center’s performance with real-time call monitoring, messaging, and dashboard analytics.

QUALITY ASSURANCE ASSESSMENTS

Objective feedback and measurable results.

QA standards and metrics to score any call and gauge the effectiveness of your people and your protocols.

PROTOCOL CUSTOMIZATION

Adapt protocols to meet your needs.

Modify ours or create your own call handling protocols based on your local requirements and SOP’s.

Consistent call handling is the foundation for an effective response.

80+ integrated protocols

80+ integrated protocols

It’s not just about EMD. Scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help.

One proven call handling formula

One proven call handling formula

Intuitive and flexible questions and pre-arrival instructions equate to objective dispatch recommendations and empower call takers to make informed, outcome driven decisions.

Modify or build custom protocols

Modify or build custom protocols

Harmonize protocols with agency capabilities to establish greater call handling consistency, improve morale, better protect callers and responders, and mitigate liability.

Scene safety and evidence preservation

Scene safety and evidence preservation

After 38 years and 360,000+ professionals trained, we’ve learned a thing or two. Every protocol is focused on protecting callers and responders while preserving scene conditions.

Instant updates to responders enroute

Instant updates to responders enroute

Seamlessly transfer information from Total Response to CAD in real-time to give responders unrivaled insight into scene conditions prior to their arrival on scene.

Real-time and retrospective analytics

Real-time and retrospective analytics

Systems that cannot be measured cannot be optimized. Real-time monitoring, retrospective analysis and performance metrics provide unsurpassed insights and a more responsive center.

Because every call deserves your all.