Standardize questioning on every emergency call.
Faster response times.
Help begins when the call is made.
Improved caller and responder safety.
Pre-arrival instructions focused on scene safety and evidence preservation.
Reimagine the potential of your 911 center.
Gain meaningful and actionable insight that drives improvement.
GREATER CALL CONSISTENCY
Call Handling
Standardizing the questioning and information gathering on every call, bringing unimagined insight and consistency to emergency call taking.
FOCUS ON WHAT MATTERS
Unlimited Access to Self-Paced Training
Our new Site Licensed Training portfolio includes unrestrictive access to Total Response software, certification and continuing education training in an online, self-paced format. More than 30 courses!
Learn more
Learn more
BENCHMARKS & ASSESSMENTS
Quality Analytics
Real-time monitoring, messaging and dashboards provide instant access to performance metrics and operating standards.
Achieve consistency on every emergency call.
Following a proven and patented investigative questioning approach, Total Response software helps you to enhance victim and responder safety, better preserve evidence and mitigate risk.
Turning information into action.
People
The backbone of 911. We empower call takers to better help callers and responders.
Process
Our patented approach to emergency call handling ensures every call gets your all.
Technology
Best of breed software plus interfaces to 30+ CADs equals a smarter response.
UNIFIED CALL TAKING PROTOCOLS
Guided flexibility to ask the right questions.
80+ protocols for police, fire and emergency medical dispatch in a single, unified call handling system.
REAL-TIME MONITORING TOOLS
Instant access to performance metrics.
Hone your center’s performance with real-time call monitoring, messaging, and dashboard analytics.
QUALITY ASSURANCE ASSESSMENTS
Objective feedback and measurable results.
QA standards and metrics to score any call and gauge the effectiveness of your people and your protocols.
PROTOCOL CUSTOMIZATION
Adapt protocols to meet your needs.
Modify ours or create your own call handling protocols based on your local requirements and SOP’s.
Consistent call handling is the foundation for an effective response.
80+ integrated protocols
80+ integrated protocols
It’s not just about EMD. Scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help.
One proven call handling formula
One proven call handling formula
Intuitive and flexible questions and pre-arrival instructions equate to objective dispatch recommendations and empower call takers to make informed, outcome driven decisions.
Modify or build custom protocols
Modify or build custom protocols
Harmonize protocols with agency capabilities to establish greater call handling consistency, improve morale, better protect callers and responders, and mitigate liability.
Scene safety and evidence preservation
Scene safety and evidence preservation
After 38 years and 360,000+ professionals trained, we’ve learned a thing or two. Every protocol is focused on protecting callers and responders while preserving scene conditions.
Instant updates to responders enroute
Instant updates to responders enroute
Seamlessly transfer information from Total Response to CAD in real-time to give responders unrivaled insight into scene conditions prior to their arrival on scene.
Real-time and retrospective analytics
Real-time and retrospective analytics
Systems that cannot be measured cannot be optimized. Real-time monitoring, retrospective analysis and performance metrics provide unsurpassed insights and a more responsive center.