Standardize questioning on every emergency call.
Faster response times.
Help begins when the call is made.
Improved caller and responder safety.
Pre-arrival instructions focused on scene safety and evidence preservation.
Reimagine the potential of your 911 center.
Gain meaningful and actionable insight that drives improvement.
FOCUS ON WHAT MATTERS
Unlimited Access to Self-Paced Training
Achieve consistency on every emergency call.
Turning information into action.
The backbone of 911. We empower call takers to better help callers and responders.
Our patented approach to emergency call handling ensures every call gets your all.
Best of breed software plus interfaces to 30+ CADs equals a smarter response.
Take a fresh look at your
emergency call handling.
UNIFIED CALL TAKING PROTOCOLS
Guided flexibility to ask the right questions.
80+ protocols for police, fire and emergency medical dispatch in a single, unified call handling system.
REAL-TIME MONITORING TOOLS
Instant access to performance metrics.
Hone your center’s performance with real-time call monitoring, messaging, and dashboard analytics.
QUALITY ASSURANCE ASSESSMENTS
Objective feedback and measurable results.
QA standards and metrics to score any call and gauge the effectiveness of your people and your protocols.
Adapt protocols to meet your needs.
Modify ours or create your own call handling protocols based on your local requirements and SOP’s.
Consistent call handling is the foundation for an effective response.
80+ integrated protocols
It’s not just about EMD. Scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help.
One proven call handling formula
Intuitive and flexible questions and pre-arrival instructions equate to objective dispatch recommendations and empower call takers to make informed, outcome driven decisions.
Modify or build custom protocols
Harmonize protocols with agency capabilities to establish greater call handling consistency, improve morale, better protect callers and responders, and mitigate liability.
Scene safety and evidence preservation
After 38 years and 360,000+ professionals trained, we’ve learned a thing or two. Every protocol is focused on protecting callers and responders while preserving scene conditions.
Instant updates to responders enroute
Seamlessly transfer information from Total Response to CAD in real-time to give responders unrivaled insight into scene conditions prior to their arrival on scene.
Real-time and retrospective analytics
Systems that cannot be measured cannot be optimized. Real-time monitoring, retrospective analysis and performance metrics provide unsurpassed insights and a more responsive center.