Depending on your need, contacting the appropriate Total Response team member will help us assist you as quickly as possible.
For assistance with:
TOTAL RESPONSE 911 PROTOCOL SOFTWARE technical questions, contact Tech Support:
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- For CRITICAL SYSTEM DOWN SITUATIONS, CALL (203)350-0340
- For non-critical tech support, email support@totalresponse.com
Our business hours are Monday-Friday from 8:30 a.m. to 5 p.m. Eastern Time. On weekends or after hours, critical system down calls will be returned within 1 hour.
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- For self-service non-critical technical questions, visit our Help Center.
TOTAL RESPONSE CUSTOMER ACCOUNT QUESTIONS, including software and training, contact your Customer Success Representative (CSR):
- Amber Sanchez (203)350-0348 or asanchez@totalresponse.com
Arkansas, Connecticut, D.C., Idaho, Maine, Maryland, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Pennsylvania, Texas, Utah, Wyoming - Christine Ahlquist (203)350-0890 or cahlquist@totalresponse.com
Delaware, Florida, Hawaii, Indiana, Kentucky, Louisiana, North Carolina, Rhode Island - Heidi Collazo (203)350-0358 or hcollazo@totalresponse.com
Iowa, South Dakota, Tennessee, Virginia, Wisconsin - Nick Shockley (203)896-8010 or nshockley@totalresponse.com
Alaska, Alabama, Arizona, California, Colorado, Georgia, Kansas, Missouri, New Mexico, Nevada, Oklahoma, South Carolina, Washington, West Virginia - Scott Belanger (203)896-8005 or sbelanger@totalresponse.com
Illinois, Mississippi, Ohio, Oregon, Vermont - If your agency is in Massachusetts, please contact either Scott Belanger or Heidi Collazo.
- Scott Belanger (203)896-8005 or sbelanger@totalresponse.com
- Heidi Collazo (203)350-0358 or hcollazo@totalresponse.com
BILLING/INVOICES: email payments@totalresponse.com
SALES: Request a Demo here, or email Brian Griffin at bgriffin@totalresponse.com
MARKETING OR PRESS CONTACTS: email marketing@totalresponse.com
HUMAN RESOURCES: email hr@totalresponse.com
Careers at Total Response: visit totalresponse.com/company/careers
