The Total Response Difference
MEETS INDUSTRY STANDARDS
- Our proven and patented approach to emergency call handling helps your agency meet industry AND local standards.
- Protocols and procedures are continuously reviewed by our team of police, fire, and emergency medical professionals.
- PowerPhone does not require a local medical director’s approval.
FASTER RESPONSE TIMES
- Consistent call taking for every call with over 80+ integrated protocols for police, fire, and emergency medical dispatch.
- No toggling between EMD, fire, and law enforcement questions.
- Key words above protocol questions ensure all information is collected quickly.
- Guided flexibility to ask the right questions. Your call takers are not required to follow strict scripts.
- Situational questioning improves caller and responder safety and helps gather relevant information quicker.
ENHANCE YOUR CURRENT PROCESSES
- Customize ours or create your own protocols based on your local requirements and SOPs.
- Interface with over 40 CADs and voice recorders gives you real-time information and the ability to review each call.
- Integrations with life-saving apps, such as PulsePointAED and what3words.
- Instant access to performance metrics with real-time call monitoring, messaging, and dashboard analytics.
ON-DEMAND TRAINING AND SUPPORT
- Unlimited, online, self-paced training included with the software.
- Work with industry experts on implementation, application training, and protocol customization, plus 24/7 technical support.