On-Demand Webinars

View the latest trends, best practices and hot topics featuring PowerPhone call handling experts, premiere clients and industry thought leaders. Free and on-demand, no sales pitches, just innovative solutions to your toughest challenges.
Stay tuned for our next webinar.

The Power of Positive QA

Would it surprise you to learn that most employees view Quality Assurance programs as a negative process that only looks for problems and assigns fault? Does this describe your QA process? An effective QA process uses a balance of recognition and acknowledgment to encourage and reinforce good performance and training and guidance to remedy mistakes.

How to Choose a Protocol Vendor

Deciding to deploy a protocol system can seem like a daunting task. Card sets or software? EMD only or multi-service protocols? How will it work with CAD? Learn best practices from others who have successfully navigated the process and discover the keys to making the right choice for your center.

More Than EMD

EMD has become the norm for most agencies. But medical calls account for less than 10% of a typical 911 center’s call volume. Why can’t the same call handling standards be applied to police and fire calls as well? They can, and agencies across the U.S. are doing so already, with impressive results.

Making Protocols Work For You

What if all your call takers were on the same page? From the newest hire to the most seasoned dispatcher, what if each was equipped with the tools to provide actionable information to your callers AND your responders. What if that information was specific to your agency and those you serve? Not only is it possible, but agencies across the U.S. are doing it already.