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One of the most effective ways to enhance the efficiency of your PSAP is through the seamless integration of Computer Aided Dispatch (CAD) systems and advanced 911 protocol software. 

Our recent partnership between our Total Response 911 protocol software and SmartCOP’s CAD system demonstrates this and provides a compelling model for other PSAPs to follow.

Why Seamless Integration Matters

1. Enhanced Operational Efficiency

When a 911 call is received, the speed and accuracy with which information is processed can significantly impact the outcome. By integrating Total Response with SmartCOP’s CAD system, call takers are guided through over 80 different complaint types, ensuring that no critical information is overlooked. This streamlined process reduces the risk of errors (and liability), and improves the overall efficiency of emergency response operations.

2. Consistent Information Gathering

CAD integration with your 911 protocol software allows dispatchers to utilize a unified system, ensuring that all relevant details are captured accurately and uniformly. This consistency is vital for emergency call centers committed to delivering top-tier service and community safety.

3. Improved Information Flow

The seamless connection between Total Response and SmartCOP’s CAD system enhances the flow of information between the two platforms. This integration allows for real-time updates and ensures that dispatchers and first responders have access to the most current and comprehensive information available. The better the flow of information, the better response outcomes, and greater operational efficiency. 

4. Multi-Disciplinary Support

A system like SmartCOP supports various public safety disciplines, including law enforcement, fire, and EMS. Total Response is a 911 protocol software that provides protocols for police, fire, mental health, and medical emergencies, making this integration even more simple, efficient and user friendly. The multi-disciplinary approach means that all relevant agencies can work together more effectively, coordinating their efforts based on a shared, up-to-date picture of the situation. Resources can be deployed where they are most needed, enhancing the overall response capability. When you put two multi-disciplinary systems together, call takers get an unparalleled look at the incident on hand, which in turn prepares their on-scene responders before they arrive.

5. Quick and Thorough Information Capture

The integration between Total Response and SmartCOP ensures that information is captured quickly and thoroughly, providing dispatchers and first responders with a comprehensive understanding of the scene conditions before they arrive. This foresight can make a significant difference in how emergencies are managed and resolved.

Empowering 911 Centers

The integration of Total Response and SmartCOP is part of a broader commitment by PowerPhone to empower 911 centers with innovative solutions. With nearly 50 integrated partners already, we continue to collaborate with CADs so PSAPs have the most cohesive and efficient tools on hand. Collectively, we work to ensure that all public safety professionals are as prepared as possible.  

For PSAPs looking to enhance their emergency response capabilities, a seamless integration with your CAD is a crucial step. By leveraging the strengths of advanced CAD systems and comprehensive 911 protocol software, PSAPs can ensure they are always ready to respond swiftly and effectively, safeguarding their communities with precision and care. 

Greg Sheehan
VP, Product

Greg drives the strategic direction of product development at PowerPhone. He leads cross-collaboration among teams at PowerPhone as they continually work to improve tools used by the frontline of emergency response.