PowerPhone, Inc., a leading provider of 911 emergency call handling systems, announced today that the company has been awarded a “gold” Connecticut Quality Improvement Award (CQIA) Innovation Prize for their flagship Total Response® system, which combines 911 dispatcher training, technology and call assessments.
”“Even in an uncertain economy, PowerPhone has shown that forward-looking organizations continue to introduce and bring to market new products and services,” said Sheila Carmine, founder and executive director of the 24-year-old Connecticut Quality Improvement Award Partnership, Inc.
The award recognizes PowerPhone’s commitment to innovation, based upon Malcolm Baldridge National Quality for Performance Excellence criteria. PowerPhone’s Total Response earned gold as an innovator in the emergency communications industry through its revolutionary Total Response software, its ongoing process of improvement through Quality Assurance, and its pioneering integrated protocol system that has standardized the emergency call handling process.
”“It is an honor to be among the winners of this prestigious prize, joining large companies and small businesses from across Connecticut who strive to find new and better ways to solve customer’s problems,” said Chris Salafia, CEO of PowerPhone. “The 911 industry is constantly innovating, from sending text messages to tweeting about emergencies, and it’s exciting for PowerPhone to play an integral role in improving communication. For us, innovation is not about how our product will benefit the company; it’s about how it will save the lives of callers and responders all over the world.”
No stranger to innovation, PowerPhone has previously been recognized by the Connecticut Technology Council as a “Company to Watch” and the Council also awarded PowerPhone’s Total Response technology as “The Most Promising Software Product of the Year.”