January 1, 2024
PowerPhone, a leader in emergency communications software, is proud to announce the creation of its Customer Experience Division, dedicated to elevating, optimizing and empowering customer success at every stage of the agency lifecycle. As part of this strategic move, Lisa Flynn has been appointed as the Vice President of Customer Experience to spearhead this transformative initiative.
Lisa Flynn leads a dynamic team of PowerPhone Implementation Managers, Support & Deployment Specialists, and Customer Success Representatives. Their mission is to collaboratively shape, improve, and enhance the entire customer experience, ensuring that PowerPhone clients receive unparalleled support from initial implementation, training, proactive customer success management, to ongoing technical support, to ensure agency success.
Joining PowerPhone in June 2023, Flynn brings a wealth of experience and expertise to her new role, having recently served as Vice President of Customer Experience at SkyBitz. Flynn has over 20 years’ experience managing hardware deployments, software implementations and customer onboarding. Her accomplishments in improving customer journeys and ensuring overall customer satisfaction align seamlessly with PowerPhone’s commitment to providing exceptional service.
”"At PowerPhone, we are dedicated to delivering cutting-edge solutions not only in emergency communications but also in the way we engage with and support our valued customers," said Chris Salafia, CEO of PowerPhone. "Lisa Flynn's proven track record in managing customer expectations and increasing customer satisfaction makes her the perfect leader to drive this new division and reinforce our commitment to our customers’ success."
Flynn’s multifaceted skills, honed through diverse roles, make her an invaluable addition to the PowerPhone team. Flynn’s previous long-term role at SkyBitz showcases her strategic approach to customer engagement and loyalty. She was responsible for the functional leadership and Customer Experience Strategy of the SkyBitz Delivery and Customer Care teams within the Customer Experience organization.
Prior to SkyBitz, Lisa served in key roles at Booz Allen, Parature, and Meridian Knowledge Solutions. At Booz Allen, she played a pivotal role in designing and developing training materials for a call center contract. Her contributions significantly enhanced content and system navigation for improved customer service. During her tenure at Parature as the Learning and Development Manager, Lisa demonstrated exceptional skills in managing and motivating teams, ensuring client comprehension of product features through various training formats.
”“Lisa’s team leadership, experience and insight will be instrumental in shaping PowerPhone's Customer Experience Division,” said Salafia. “With a background marked by innovation, strategic thinking, and successful project execution, Lisa is poised to elevate PowerPhone's commitment to delivering exceptional customer experiences.”
PowerPhone is a decision support software company with solutions that help 911 centers ask better questions of callers and relay scene information faster and more accurately to responders. Our Total Response technology empowers 911 professionals, transforms information into action, and breathes new life into emergency call handling.
For more information on how Total Response can benefit your center, please contact us at info@powerphone.com.