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Chesterfield County E911 (South Carolina) has implemented PowerPhone’s Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Chesterfield County define and achieve a higher standard of emergency call handling.

Total Response utilizes integrated call-handling protocols covering police, fire and emergency medical dispatch. The integrated approach assures that every call is treated consistently and that each emergency is addressed in its entirety.

Compatibility with Chesterfield County E911’s current computer-aided dispatch system (Southern Software CAD) was a key component for choosing Total Response’s computer-aided call handling software (CACH); any CAD can interface with Total Response. An interface allows for the seamless communication between 911 call handlers and dispatched emergency responders, meaning responders arrive on scene more prepared and with a clearer picture of the emergency ahead of time.

Chesterfield County residents will immediately benefit from Total Response’s integrated protocols and pre-arrival instructions. The tools fully equip 911 call handlers with the information necessary to provide more confident and detailed assistance to 911 callers with medical, fire or law enforcement emergencies.

Implementation of PowerPhone’s Total Response system includes full technical support and comprehensive staff training. Chesterfield County E911’s call handlers each received certifications in law enforcement, fire service and emergency medical dispatch while a designated supervisor was also certified in Call Assessment. Call Assessment certification prepares supervisors in the processes of identifying and monitoring PSAP management trends through the software.

Chesterfield County E911’s adoption of Total Response is a proactive step towards creating a higher standard of emergency call handling for 911 calls. By adopting PowerPhone’s Total Response solution, Chesterfield County E911 is able to define, achieve and measure their 911 call-handling standard of care. This process creates a more consistent and professional application of proven call-handling protocols to the residents of Chesterfield County and helps protect emergency responders.