White Papers

Emerging Infectious Disease

Emerging Infectious Disease

The recent Ebola epidemic in West Africa and the isolated cases within the United States are a reminder…

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Power of the Positive Approach Discovering the Potential of Your Team

Power of the Positive Approach Discovering the Potential of Your Team

Public safety organizations are known to use training programs as a way to toughen up candidates and weed…

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Quality Assurance: Focus on the system, not the individual

Quality Assurance: Focus on the system, not the individual

Quality Assurance: Focus on the system, not the individual. Putting the focus on improving the systematic process of…

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Structured Call Handling: Myth vs. Reality

Structured Call Handling: Myth vs. Reality

Ask ten different people in public safety to explain what protocols are, or to define structured call handling,…

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How to Choose a 911 Protocol Vendor

How to Choose a 911 Protocol Vendor

Whether your agency wants to overhaul its protocols or is looking to implement protocols for the first time…

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Meeting the Educational Challenge for Emergency Communication Personnel: Survey Results

Meeting the Educational Challenge for Emergency Communication Personnel: Survey Results

PowerPhone’s survey is the first to look at online learning as it pertains to emergency communications nationally. Based…

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Computer Aided Call Handling: Improving Technology at the Front End of Dispatch

Computer Aided Call Handling: Improving Technology at the Front End of Dispatch

You’ve probably heard of Computer Aided Dispatch (CAD). Your agency probably even has one. But what about technology…

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Call Handling Protocols: Where Do We Go From Here?

Call Handling Protocols: Where Do We Go From Here?

Our unified call taking protocol system provides call takers with an integrated set of more than 90 police,…

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Encourage Continuous Improvement with a Quality Assurance Program

Encourage Continuous Improvement with a Quality Assurance Program

Quality Assurance is a continuous process of self-evaluation and improvement – it is not a negative process that…

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Learn How to Take Your Agency from Average to Awesome with Accreditation

Learn How to Take Your Agency from Average to Awesome with Accreditation

Learn How to Take Your Agency from Average to Awesome with Accreditation Raise your standards—and your level of…

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