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Go beyond the basics with PowerPhone's Specialized Workshops. Each of these one-day courses delivers an in-depth look at one of the most critical topics in public safety.
You can also stay current with the latest trends and topics impacting safety with our Continuing Education workshops. Delivered in the classroom, with online recertification available, courses can be custom-designed based on agency environment or standard operating procedures.
Contact us today for more information on a specific workshop or to create a customized class to fit your agency's needs.
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Dispatch Judo™: Verbal Defense & Influence for Emergency Communications
2 Days (16 Hours) - $369.00 per student |
PowerPhone's exclusive Dispatch Judo™ program, specially-tailored after Verbal Judo techniques, will train participants how to take responsibility for and manage their individual communication style.
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Protecting Law Enforcement Responders™
1 Day (8 Hours) - $209.00 per student |
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Learn how to better identify threats to officers by establishing
a safer response environment and provide pre-arrival survival instructions™ to both callers and responders.
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Active Shooting Response™
1 Day (8 Hours) - $209.00 per student |
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Explore the mentality and motivations of the active shooter and build a solid knowledge base that will help you when handling these incidents.
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Non-Emergency Call Handling™
1 Day (8 Hours) - $209.00 per student |
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Finally, there's a course that addresses a major need in many call centers: how to handle non-emergency calls efficiently while maintaining professionalism.
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9-1-1 Supervision™
2 Days (16 Hours) - $369.00 per student |
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New Course!Finally, there's a supervisor's course that teaches you how to lead.PowerPhone's 9-1-1 Supervision helps you build the skills and confidence to handle both day-to-day operations and critical situations.
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Homeland Security for Telecommunicators™
1 Day (8 Hours) - $209.00 per student |
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Where will America's citizens turn if there's a terrorist threat? Theres no question -- it
will be 9-1-1. PowerPhone is proud to offer this timely program to specifically address the telecommunicators critical role in Homeland Security.
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Stress Identification & Management™
1 Day (8 Hours) - $209.00 per student |
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Combat stress both inside and outside the communications center with this one-day workshop. Learn how to modify your lifestyle to reduce stress, identify and cope with burnout, and deal with fallout from critical incidents.
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9-1-1 Liability™
1 Day (8 Hours) - $209.00 per student |
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Every time you handle an emergency call, you are creating a log and journal that's admissible in court
just like a police report. This acclaimed course will show you how to protect yourself—and the agency you work for—from costly legal actions.
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Hostage Negotiations™
1 Day (8 Hours) - $209.00 per student |
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With workplace violence, school violence, and domestic disturbances all on the rise, chances are you'll be handling a hostage situation in your communications center. PowerPhone is first on the scene again -- with a workshop that will give students the skills they need to deal with hostage situations.
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Suicide Intervention™
1 Day (8 Hours) - $209.00 per student |
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This acclaimed program shows you how to think quickly, spot key warning signs, and act with confidence when you have a suicidal caller on the line. The knowledge you gain from this one-day workshop is the best weapon to have when lives are at stake.
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Domestic Violence Intervention™
1 Day (8 Hours) - $209.00 per student |
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PowerPhone has revised its best-selling Domestic Violence Intervention™ workshop to give telecommunicators new tactics for handling these volatile and complex incidents.
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