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| Home » The PowerPhone Formula » Journalistic Investigative ApproachTM |
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 Asking the right questions can make all the difference as a 911 dispatcher in an emergency.
The details you get from a caller may be the only thing that stands between saving a life or losing one. And it's not just victims...what about your responders? What information will help them enter a scene more safely?
Journalists have used a simple method for years. We all learned it in school -- it's called the 5 Ws + H. You probably know it better as Who, What, Where, When, Why, and How.
This formula has been time-tested for years in gathering the most critical details. PowerPhone's version -- called the Journalistic Investigative ApproachTM adds a few ingredients just for emergency call-takers.
Our Journalistic Investigative Approach consists of the 5Ws + H + W + H + I. What do the extra letters stand for? Here is the method in its entirety:
- Who?
- What?
- Where?
- When?
- Why?
- Plus How?
- Plus Weapons?
- Plus Hazards?
- Plus Injuries?
PowerPhone added these three key factors in emergencies, because they are details that no 911 dispatcher should ever overlook. Memorize this approach to questioning, and practice it. It's helped thousands of call-takers make a difference.
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