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| Home » The PowerPhone Formula » The 300 Call SyndromeTM |
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 Although most people imagine that 911 dispatch centers are inundated with dramatic emergencies every minute of the day, the truth is very different.
Many incidents reported to 911 dispatch centers every day are known as "routine calls" -- ones that pose either no immediate danger to callers or responders. Some of these calls are even placed by citizens misusing 9-1-1 for a non-emergency call.
With so many calls not posing a threat, telecommunicators can fall into a dangerous syndrome. They can assume that the next call they're picking up is just another "routine one."
But for every 299 routine calls, the 300th call will be the one that surprises you. An aircraft crash. A bomb threat. Or a citizen reporting possible terrorist activities.
That's why the 300 Call SyndromeTM is so dangerous for telecommunicators. It can lead to two dangerous effects:
- You can be unprepared for that unusual emergency when it hits; or
- You may mistake a real emergency for a "routine call."
The cure for the 300 Call Syndrome? Treat every call as if it's number 300.
Even if it turns out to be no threat, you will always benefit from treating each call professionally -- and keeping your questioning skills sharp.
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