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"Features new coverage on courtroom testimony and other critical topics"
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1 Day (8 Hours) - $209.00 per student
Make a difference on the next domestic violence call you handle. PowerPhone has revised its best-selling Domestic Violence Intervention workshop to give telecommunicators new tactics for handling these volatile and complex incidents.
Youll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, youll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, youll gain the confidence and skills you need to protect victims and responding officers.
Learn How To:
- Identify batterers and victims
- Talk to abusers
- Spot red flags from callers
- Create a safe environment for victims
- Protect responders who will be on the scene
- Prepare for courtroom testimony
Topics Covered Include:
- Role-playing exercises
- Essentials of courtroom testimony
- Defense tactics to discredit witnesses
- Public opinions of domestic violence
- Definition of domestic violence
- Characteristics of battered victims
- Abusive relationships
- Cultural/religious differences
- Language barriers
- Stalking
- Cycle of violence
- Restraining orders
- Children and domestic violence
- Legal issues
- Abandoned calls
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"Freshens my perspective on my job -- after 16 years, it is easy to become complacent. Brings what the job is all about back to the forefront. Thanks!!"
Cayuga County 911, NY
"The information you presented to the participants of the Public Safety Dispatch class was invaluable. Overall responses for the class were complimentary and positive in nature."
North Slope Borough Department of Public Safety, AK
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