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"Protect Those Who Protect and Serve"
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1 Day (8 Hours) - $209.00 per student
With high-risk law enforcement related 9-1-1 calls dispatched daily, it is essential that focus on officer safety is continuously reinforced. As a 9-1-1 call taker or dispatcher, you are a vital link in the emergency response chain and the lifeline to responding officers. Consequently, you must educate yourself about the dangers they might face and how to best minimize those risks.
PowerPhone, the world leader in emergency communications training, introduces a new course designed to better protect those who protect and serve. The Dispatcher's Role in Protecting Law Enforcement Responders™ is specifically designed to educate telecommunicators in understanding the risks faced by law enforcement officers and their integral role in enhancing officer safety. In this dynamic one-day class, you'll learn how to better identify threats to officers by establishing a safer response environment, and providing pre-arrival survival instructions™ to both callers and responders.
Topics Covered:
- Felonious line of duty deaths
- High-risk crimes and incidents in progress
- Groups that target law enforcement
- Extremist and street gangs
- Dispatcher tactics to protect officers
- Officer safety in motor vehicle stops
- Officer safety in domestic violence calls
- Barricaded suspects and active shooters
- Radio dispatch procedures and etiquette
- Descriptive information gathering
- Critical incident stress debriefing
Students will learn how to:
- Recognize threats to officer safety
- Provide pre-arrival survival instructions™ for officers
- Identify potential "suicide by cop" scenarios
- Maintain radio etiquette during high-risk incidents
- Create a safer response environment
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"Our staff was very impressed with how much knowledge the students have retained from your class...Yours was not a dry, boring lecture, but instead was a creative melange of actual situations and role playing. "
Easter Seals Goodwill Industries, CT
"The Emergency Medical Dispatch course from PowerPhone is definitely a must for all public safety dispatchers.... If I could get a message to all public safety dispatchers it would be to find a way to go through PowerPhone's EMD seminar before they are faced with any more emergency calls they are not trained for. "
Shelby County 911, AL
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