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"Certification in police, fire, and emergency medical dispatch"
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5 Days (40 Hours) - $660.00 per student
ALL SKILL LEVELS WELCOME
Become a complete PSAP call-handler with this revolutionary one-week course.
This course gives you PowerPhone's highest level of certification -- by combining the following classes into one, intensive program:- Advanced Law Enforcement Dispatch
- Advanced Fire Service Dispatch
- Emergency Medical Dispatch
Graduates of our Advanced Public Safety Dispatch™ program are empowered with the skills necessary to handle any type of emergency that comes into a PSAP -- police, fire, or medical. Students will learn how to:- Protect victims and responding officers on police-related calls.
- Identify the red flags that often signal danger in fire-related incidents.
- Save precious seconds and lives in medical emergencies.
- Use the PowerPhone Formula to gather and relay critical information in any emergency.
 Medical Incident Reference Guide Included!
The medical portion of this course is supported by PowerPhone's proven desk reference system. Each student receives a copy of the Dispatcher's Medical Desk Reference Manual -- the best-selling medical reference guide in emergency communications. Containing pre-arrival instructions for over 40 medical emergencies, this manual is used to teach the class, and ensures that students will be effective on the job for years to come.
Topics Covered Include:- History of emergency telecommunications
- Equipment and control center design
- Effective telephone techniques
- Information gathering techniques
- Breaking hysteria thresholds
- Path to professionalism
- History of EMD
- Duties and responsibilities
- Call screening and priority dispatch
- Pre-arrival instructions
- Implementation
- Incident specific information
- Agency image enhancement
- Officer safety/survival issues
- High priority calls
- Child and elderly callers
- Crimes and incidents in progress
- Pre-arrival instructions
- Incident Command Systems
- Disaster planning
- Protection of responders
- Incident specific line of questioning
- Pre-arrival instructions
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"The PowerPhone seminar keeps rising to the top as one of our best efforts in supporting our staff...Our instructor did an excellent job of presenting the material, and the course content really struck home with those participating."
City of Kitchener Fire Department Headquarters, Canada
"The Fire Service Dispatch course that was presented by your company was an outstanding success...I would recommend the Fire Service Dispatch course to any PSAP manager."
Brandon Fire Department, Canada
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