PowerPhone and TriTech Software Systems Announce Partnership to Improve 9-1-1 Call Processing
Wednesday November 18, 2009
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PowerPhone, Inc., a leading provider of 9-1-1 call handling technology and training, announced a marketing and development partnership with TriTech Software Systems, a leading provider of mission-critical public safety solutions. The relationship is designed to help public safety agencies streamline their call taking and dispatch functions, resulting in a more efficient overall delivery of emergency services.
The details of the agreement include joint marketing and sales activities, along with development initiatives designed to provide customers with integrated solutions to address real-time situational response and communications for 9-1-1 operations and first responders.
When integrated with TriTech's VisiNet Command or Imc CAD computer-aided dispatch systems, Total Response is able to pass pre-planned and standardized dispatch recommendations to the dispatcher, as well as append call details directly to the incident record. This integration will allow 9-1-1 call takers to gather and relay scene specific information to responders prior to their arrival, helping to better ensure both victim and responder safety.
PowerPhone's Total Response® Computer-Aided Call Handling (CACH) software is designed to standardize the 9-1-1 information gathering process. Appropriate Police/Fire/EMS protocols are presented dynamically to 9-1-1 call takers significantly reducing the possibility for errors. As a call progresses, incident specific lines of questioning are offered to assist victims prior to the arrival of responders. The company received its first patent in April of 2009 with additional patents pending.
"The one thing responders desire most is intuitive and actionable information," said Chris Salafia, president and CEO of PowerPhone. "The seamless integration between PowerPhone CACH and TriTech's VisiNet Command and Imc CAD, provides unparalleled insight between the call and the dispatch. The result is a more effective and efficient emergency response."
"We are honored to work with PowerPhone and provide an integrated call taking and dispatching system for our global customer base," says Chris Maloney, president and CEO of TriTech Software Systems. "Our solutions combine to provide a comprehensive decision support system to protect personnel and ensure public safety."
Total Response is available for purchase through TriTech Software Systems www.tritech.com or www.powerphone.com.
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About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan cities, TriTech's flexible and configurable solutions will enable your agencies to streamline operations to minimize response times and maximize resources. The company is one of the largest public safety companies with more than 850 installations in the United States, Canada, Mexico, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.
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