Recertification

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Refresh your skills and keep your knowledge current with PowerPhone Recertification.

PowerPhone’s online, biannual recertification training allows call-takers to maintain proficiency in the Total Response® system and reinforces service-specific topics and protocol usage.

We offer recertification programs in Call Assessment, Emergency Medical Dispatch, Fire Service Dispatch and Law Enforcement Dispatch.

Programs are completed online, at a time and place convenient to you. Upon completion, certification is renewed for two years. Find a class using the Advanced Class Search in the sidebar, or call 203.245.8911 to learn more.

Recertification courses are only available to those who have the PowerPhone Total Response call-handling solution.


Recertification

Call Assessment Recertification

Call Assessment Recertification

Refresh your call assessment skills, build your knowledge of quality assurance principles, and learn how to evaluate call data.

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Emergency Medical Dispatch Recertification

Emergency Medical Dispatch Recertification

Stay up-to-date on vital EMD guidelines, including American Heart Association recommendations, AED procedures, review of critical protocols and more.

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Fire Service Dispatch Recertification

Fire Service Dispatch Recertification

Keep abreast of developments in the fire service field, including the latest coverage of high-angle and confined space rescues, natural disasters and more.

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Law Enforcement Dispatch Recertification

Law Enforcement Dispatch Recertification

Make sure your police communication skills are sharp with updated segments on hostage negotiations, suicide intervention, domestic violence and more.

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