Refresh your skills and keep your knowledge current with PowerPhone Recertification.
PowerPhone’s online, biannual recertification training allows call-takers to maintain proficiency in the Total Response® system and reinforces service-specific topics and protocol usage.
Programs are completed online, at a time and place convenient to you. Upon completion, certification is renewed for two years. Find a class using the Advanced Class Search in the sidebar, or call 203.245.8911 to learn more.
Recertification courses are only available to those who have the PowerPhone Total Response call-handling solution.