Disasters and the Dispatcher
Disaster response training for before, during and after a catastrophe.
Many dispatchers are not fully prepared if a disaster were to affect their community. In 2011 and 2012, we saw that disasters can strike anywhere and anytime – including historic flooding along many rivers, deadly tornadoes in several states, devastating hurricanes hitting the entire East Coast and even an earthquake in our Capitol.
PowerPhone’s newest course provides communication and planning techniques that will enable you and your agency to have a direct impact on the successful outcome of a disaster-related emergency.
You will learn proven methods of gathering the most pertinent information in the least amount of time, while determining the severity and urgency of the call for assistance. Plus, you’ll benefit from advanced planning for continued operation of your own agency during and shortly after such a disaster.
PowerPhone’s Disasters and the Dispatcher: Expecting the Unexpected class will train you in the very best pre-arrival survival instructions to use during the most intense calls you may ever experience.
- Emergency management
- Pre-arrival survival instructions
- Journalistic investigative approach
- Incident Command System (ICS)
- National Incident Management System (NIMS)
- Continuity of Operations Plan (COOP)
- Concept of Operations (CONOPS)
- Three classes of threats
- Natural disasters
- Man-made disasters
- Unified call taking principles
- Interactive role-playing exercises
- Explain the fundamentals of emergency management
- Understand the Level 100 Incident Command System as required by the federal government
- Plan for continued operation of the PSAP during and shortly after a disaster
- Describe various types of natural and man-made disasters
- Demonstrate protocol use and pre-arrival survival instructions given to callers and responders in jeopardy
- Define the government's role in dealing with disasters