Continuing Education

Students1-e1345059062829

Learn about current trends and important topics that impact emergency communications with DispatchU Continuing Education (ConEd) classes.

ConEd classes are offered both in classroom and online. They provide the tools and techniques 911 Dispatchers and Call Takers need to improve the standard of care offered to both callers and responders. View our DispatchU course catalog to learn more.

We frequently add new courses to reflect the issues affecting public safety officials and emergency dispatchers.

If your agency could benefit from certain features from one DispatchU training class, as well as features from another course offering, PowerPhone will work with you to create a custom course that addresses your unique needs.

No matter what class you take to continue your education, you will leave our training programs feeling more confident and empowered in your role as a 911 Dispatcher.

Restrictions may apply, please contact your Account Manager.

Featured Courses

Sexual and Domestic Violence on College Campuses

Sexual and Domestic Violence on College Campuses

This course trains Public Safety Telecommunicators how best to handle 911 calls about domestic violence and sexual assault, particularly from the vantage point of college campuses.

Learn More
911 Liability

911 Liability

Every time you handle an emergency call, you are creating a log and journal that's admissible in court, just like a police report. This acclaimed course will show you how to protect yourself and your agency from costly legal actions.

Learn More
Disasters and the Dispatcher

Disasters and the Dispatcher

Disaster response training for before, during and after a catastrophe. .Many dispatchers are not fully prepared if a disaster were to affect their community. In 2011 and 2012, we saw…

Learn More
911 Supervision

911 Supervision

Finally, there's a supervisor course that teaches you how to lead. PowerPhone's 911 Supervision helps you build the skills and confidence to handle both day-to-day operations and critical situations.

Learn More
Active Shooting Response

Active Shooting Response

Explore the mentality and motivations of the active shooter and build a solid knowledgebase that will help you when handling these incidents.

Learn More