Continuing Education

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Learn about current trends and important topics that impact emergency communications with DispatchU Continuing Education (ConEd) classes.

ConEd classes are offered both in classroom and online. They provide the tools and techniques call takers need to improve the standard of care offered to both callers and responders. View our DispatchU course catalog to learn more.

We frequently add new courses to reflect the issues affecting public safety officials and emergency dispatchers. We also partner with pioneering institutions to provide courses in unique and important topics, such as our Dispatch Judo class, an exclusive partnership with the Verbal Judo Institute.

If your agency could benefit from certain features from one DispatchU training class, as well as features from another course offering, PowerPhone will work with you to create a custom course that addresses your unique needs.

No matter what class you take to continue your education, you will leave our training programs feeling more confident and empowered in your role as a dispatcher.

Restrictions may apply, please contact your Account Manager.

Featured Courses

Disasters and the Dispatcher

Disasters and the Dispatcher

Disaster response training for before, during and after a catastrophe. .Many dispatchers are not fully prepared if a disaster were to affect their community. In 2011 and 2012, we saw…

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911 Liability

911 Liability

Every time you handle an emergency call, you are creating a log and journal that's admissible in court, just like a police report. This acclaimed course will show you how to protect yourself and your agency from costly legal actions.

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911 Supervision

911 Supervision

Finally, there's a supervisor course that teaches you how to lead. PowerPhone's 911 Supervision helps you build the skills and confidence to handle both day-to-day operations and critical situations.

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Active Shooting Response

Active Shooting Response

Explore the mentality and motivations of the active shooter and build a solid knowledgebase that will help you when handling these incidents.

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Non-Emergency Call Handling

Non-Emergency Call Handling

This course addresses a major need in many call centers – how to handle non-emergency calls efficiently while maintaining professionalism.

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