Certification training is important introductory training in the Total Response® solution. It can be taken online or in the classroom, in the disciplines of Police, Fire and Emergency Medical Dispatch. Find a class using the Advanced Class Search to the right, or call 203.245.8911 to learn more.
Our certification courses combine service-specific skills-training and extensive role-playing using the protocols used at your agency. DispatchU’s certification training courses meet or exceed all known guidelines and have become the standard for 911 call handling.
Successful completion of a course results in a two-year certification in that discipline.
Certification courses are only available to those who have the PowerPhone Total Response call handling solution.