Certification

mind map with questions on a blackboard

Certification training is important introductory training in the Total Response® solution. It can be taken online or in the classroom, in the disciplines of Police, Fire and Emergency Medical Dispatch. Find a class using the Advanced Class Search to the right, or call 203.245.8911 to learn more.

Our certification courses combine service-specific skills-training and extensive role-playing using the protocols used at your agency. DispatchU’s certification training courses meet or exceed all known guidelines and have become the standard for 911 call handling.

Successful completion of a course results in a two-year certification in that discipline.

Certification courses are only available to those who have the PowerPhone Total Response call handling solution.

Certification Options

Certification

Call Assessment Certification

Call Assessment Certification

A system must be measurable to be effective. PowerPhone’s online Call Assessment certification course provides 911 personnel with the tools to establish standards and conduct call reviews at the highest…

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Emergency Medical Dispatch

Emergency Medical Dispatch

In a medical emergency, the best response time is around four minutes. That may be too long. What happens in those minutes before help arrives can make the difference between…

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Fire Service Dispatch

Fire Service Dispatch

The original class on fire service communications is still the most trusted and comprehensive training to effectively handle FSD calls.

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Law Enforcement Dispatch

Law Enforcement Dispatch

This class will teach call handlers how to better protect officers, preserve evidence and save lives during a law enforcement incident.

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