PowerPhone makes it easy to stay certified in Total Response® Call Assessment.
Our online program lets you renew your Call Assessment certification and keep up on quality assurance trends. It’s an easy way to keep your skills fresh.
- Principles of quality assurance
- Benefits of implementing a quality assurance program
- Review of the Total Response system
- Steps to complete a call assessment
- Assessing calls using the Total Response Quality Assurance Assessment Form
- Evaluation of call data using the TRQA Summary Data Workbook
- Providing feedback to call handlers
- Training can be conducted at your agency on your time schedule
- No more scheduling headaches to cover shifts for those attending training
- Significant cost savings over classroom programs
- Online program does it all for you – no need to send in test results