911 Liability

Learn how to reduce your agency’s exposure to legal actions and manage your risks.

Liability is a reality in today’s dispatch center. Every time you handle an emergency call, you create a log and journal that is admissible in a court of law, just like a police report.

As an emergency call handler, you are on the front line. PowerPhone’s 911 Liability class will show you how to protect yourself – and your agency – from costly legal action.


  • Measuring standards of care
  • Negligence
  • Good Samaritan statutes
  • Public duty doctrine
  • Sovereign immunity
  • Vicarious liability
  • Recent 911 court cases
  • Abandonment
  • Principle of reasonableness
  • Emergency rule
  • Damages
  • Consent
  • Caller confidentiality
  • Misconceptions of liability
  • The future of 911 liability


  • Recognize actions that increase liability exposure
  • Identify areas of risk
  • Defend against negligence
  • Reduce your agency’s liability

Classroom or Online

This course can be taken either in the classroom or online.
  • Classroom training is delivered at host agencies across the U.S.
  • Online certification can be taken anytime and brings the same learning experience to your desktop.
Learn more about eLearning, or use the Find a Class button below to register. Start Registration Now button      

Fees & Discounts

8 hours (1 day) - $229 per student.