Certifications in Call Assessment, Law Enforcement Dispatch, Fire Service Dispatch and Emergency Medical Dispatch

Maintain your team's preparedness and lower agency liability with recertification

Online or in the classroom, Dispatch U makes world-class training available anywhere

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Continuing Education keeps your agency up-to-date and prepared


DispatchU is the leading education portal for 911 Call Handlers. From our introductory public safety telecommunicator course to in-depth trainings and certifications in call assessment as well as in emergency medical, fire and law enforcement dispatch, DispatchU has your PSAP covered. We also offer a continuing education subscription to keep your staff fresh on the latest and most important developments in 911 call handling.

In need of new hire or refresher training? Visit our Public Safety Telecommunicator course page to learn more!


Certification training introduces the Total Response® solution and can be taken online or in the classroom, in Police, Fire or Emergency Medical Dispatch.

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Online recertification programs ensure call takers are using up-to-date best practices in Police, Fire and Emergency Medical Dispatch.

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Training Options

At PowerPhone, we know no two agencies are alike. That’s why we offer flexible 911 dispatch training options to fit your needs online or in the classroom.

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Continuing Education

Go beyond the basics with specialized workshops that deliver an in-depth look at some of the most critical topics in public safety.

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PowerPhone continuing education and certification training in police, fire and emergency medical dispatch can now be done online.

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