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DispatchU seeks to raise the national standards of education for dispatchers and to encourage the development of professional learning communities. As the teaching arm of PowerPhone, it offers a wide range of courses via convenient delivery methods where students can go for all of their training needs. DispatchU provides the best of traditional classroom-based and online learning and allows public safety professionals to realize their career-advancing opportunities while continuing to work and save lives.

View our DispatchU course catalog here.

  • Our Trainers: Each PowerPhone instructor is a proven educator, possessing advanced degrees and extensive emergency communications experience. Led by PowerPhone’s Director of Training Gary Moore, Dr.P.H., the exceptional faculty have more than 500 years of combined public safety real-world experience.
  • We Focus On What Matters: We provide timely, topical and up-to-date information that is directly applicable to your job. You will leave every class with a newfound sense of confidence and empowerment in yourself and your ability to protect and serve.
  • Experience Counts: More than 190,000 trained worldwide. PowerPhone has been delivering crisis communications training for nearly 30 years. We are proud of our role in public safety and even prouder of the professionalism of our graduates.
  • Value and Convenience: With workshops scheduled across the U.S. and online learning now at your fingertips, there is sure to be a class near you. We recognize that your training budget is limited and offer group discounts to maximize your training dollars.
  • Our Unconditional Guarantee: Our satisfaction guarantee is unconditional, straightforward and unmatched. If you are not satisfied with the training, let us know and receive a credit or full refund – guaranteed.

DispatchU Offerings

Training Options

Training Options

At PowerPhone, we know no two agencies are alike. That's why we offer flexible 911 dispatch training options to fit your needs.

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Continuing Education

Continuing Education

Go beyond the basics with specialized workshops that deliver an in-depth look at some of the most critical topics in public safety.

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Recertification

Recertification

Online recertification programs ensure call takers are using up-to-date best practices in police, fire and emergency medical dispatch.

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Certification

Certification

Online or in the classroom, certification in the Total Response protocol system, taken in the service-specific areas of police, fire and emergency medical dispatch.

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eLearning

eLearning

PowerPhone continuing education and certification training in police, fire and emergency medical dispatch can now be done in an online environment.

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