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DispatchU is the teaching arm of PowerPhone and is focused on raising the standard of dispatcher training.

DispatchU provides the best of traditional classroom-based and online learning and allows public safety professionals to realize their career-advancing opportunities while continuing to work and save lives.

View or download our DispatchU course catalog here. (PDF)

  • Our Trainers: Each PowerPhone instructor is a proven educator, possessing advanced degrees and extensive emergency communications experience.
  • We Focus On What Matters: We provide timely, topical and up-to-date information that is directly applicable to your job.
  • Experience Counts: More than 200,000 trained worldwide.
  • Value and Convenience: Online or in the classroom, flexible options to meet your needs.
  • Our Unconditional Guarantee: If you are not satisfied with the training, let us know and receive a credit or full refund – guaranteed.

DispatchU Offerings

Training Options

Training Options

At PowerPhone, we know no two agencies are alike. That's why we offer flexible 911 dispatch training options to fit your needs online or in the classroom.

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Continuing Education

Continuing Education

Go beyond the basics with specialized workshops that deliver an in-depth look at some of the most critical topics in public safety.

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Recertification

Recertification

Online recertification programs ensure call takers are using up-to-date best practices in police, fire and emergency medical dispatch.

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Certification

Certification

Online or in the classroom, certification in the Total Response protocol system, taken in the service-specific areas of police, fire and emergency medical dispatch.

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eLearning

eLearning

PowerPhone continuing education and certification training in police, fire and emergency medical dispatch can now be done in an online environment.

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