Case Studies

Meet a few of our very satisfied users.

Reaching the Next Level of Emergency Call Handling: How Loudon County E-911 Improved Operations with Total Response

Reaching the Next Level of Emergency Call Handling: How Loudon County E-911 Improved Operations with Total Response

Loudon County E-911 (Tennessee) was ready for the next level. Director Jennifer Estes wanted better training and support…

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Small Town, Big Disaster: How 911 Call Handlers in Ottawa, IL Worked Together During Devastating Tornadoes

Small Town, Big Disaster: How 911 Call Handlers in Ottawa, IL Worked Together During Devastating Tornadoes

This case study examines how Total Response contributed to Ottawa, Illinois' response to devastating tornadoes. The Ottawa Police…

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Dyersburg 911 Immediately Benefits After Switching to Total Response

Dyersburg 911 Immediately Benefits After Switching to Total Response

Dyersburg 911 Immediately Benefits After Switching to Total Response First-Hand Testimonial on How Total Response Helps Provide a…

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How Wayne County Formed a Higher Standard in 911 Call Handling with Total Response

How Wayne County Formed a Higher Standard in 911 Call Handling with Total Response

Total Response has helped Wayne County E911 (West Virginia) transform the quality of their 911 call handling operations.

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Total Transition: How Jackson County’s Transition to Total Response Improved 911 Call Handling and Boosted Staff Morale

Total Transition: How Jackson County’s Transition to Total Response Improved 911 Call Handling and Boosted Staff Morale

Jackson County 911 has seen huge improvements in call handling operations since transitioning to PowerPhone Total Response. The…

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Yellow Ambulance Makes Smart Switch to PowerPhone

Yellow Ambulance Makes Smart Switch to PowerPhone

Yellow Ambulance handles medical transportation services in Owensboro-Daviess County, Kentucky. They currently process over 14,000 emergency medical calls…

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CACH: Simplified Call Handling Processes in Tazewell County, Virginia

CACH: Simplified Call Handling Processes in Tazewell County, Virginia

Tazewell County 911 has been handling emergency calls in Tazewell County, Virginia since April 23, 1997. They currently…

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Integrated Protocols Answer the Call for Ogle County, Illinois

Integrated Protocols Answer the Call for Ogle County, Illinois

Ogle County 911 has been handling emergency calls in Ogle County, Illinois since March 1990. They currently process…

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Jennings County, Indiana Gets on the Same Page with PowerPhone Protocols and Achieves Accreditation

Jennings County, Indiana Gets on the Same Page with PowerPhone Protocols and Achieves Accreditation

Jennings County 911 has been providing uninterrupted service to the citizens of North Vernon and Jennings County, Indiana…

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